Privacy policy

Kyomii Store Policy

 

Hi there ᡣ𐭩 •｡ꪆৎ ˚⋅

 

Please note all sales are final. We do not accept returns.

Shipping & Delivery

Estimated processing and shipping times are provided under each product description and vary based on whether the item is pre-made or pre-order.

Lost/Stolen Packages

Kyomii is not responsible for lost or stolen packages. If your package is missing, please contact the shipping carrier immediately with your tracking number. We recommend selecting a secure shipping address to avoid potential theft.

Shipping Errors & Incorrect Addresses

Carrier Shipping Errors: Kyomii is not responsible for shipping delays, errors, or mishandling by USPS, DHL, or any other mail service providers.

Incorrect Shipping Address: Customers are responsible for providing the correct shipping address at checkout. If an order is returned due to an incorrect or insufficient address, the customer will be responsible for an additional shipping fee to reship the order.

Need to update your shipping address? If you need to change your shipping address, please email kyomiionline@gmail.com immediately. Once an order has been processed, we cannot guarantee that address changes can be made.

Item Care

To ensure the longevity of your Kyomii piece(s), we recommend delicate hand washing and air drying. Proper care will maintain the quality and integrity of the fabric.

Policy Updates

Kyomii reserves the right to update these policies at any time without prior notice. All updates will be reflected on our website. We encourage customers to review our policies before making a purchase.

For any additional questions or concerns, please email us at kyomiionline@gmail.com

Thank you for your support and patience